Unlimited day-to-day support

Our Platinum PLUS Service is an all-inclusive, cost transparent IT service designed to provide tech support to businesses of all sizes, with the least possible disruption to business function. This product gives you greater control and understanding of your IT costs.

Download our Platinum PLUS factsheet.

Fixed-fee IT Support

IT Support as it should be

ARTEMIS FIDUCIARIES

"Resolution IT have given us the ability to work flexibly, remotely and seamlessly. We have a much larger pool of expertise at our fingertips and receive attentive and proactive support."

Artemis came to Resolution IT looking for increased cost visibility, strategic partnership and forward planning. As a Platinum PLUS client, we have been able to facilitate Artemis’ success through our transparent, cost-effective and strategic partnership.

How would your business benefit from Platinum PLUS?

01

Control of your budget

This all-inclusive, fixed-fee IT support means you have full transparency and control over your budget, with no hidden costs and no surprises.
02

All under one roof

Our all-inclusive offering means you can rest assured that all your technology needs are covered. Our team works together across all departments to integrate all your technology solutions and keep things running smoothly, from security, to cloud, to IT.
03

Accountable and transparent

We update you every step of the way, from clear project roadmaps to regular updates, technology & service level reporting and account meetings, our open and honest approach means you'll never be left in the dark.

What's included?

All-encompassing IT Support

Platinum PLUS gives you access to 360 degree technology support, with everything under one roof for maximum efficiency. This is IT support how it should be.

Preventative Maintenance & Patching

We don’t just wait for the phone to ring. Our team is constantly running proactive checks, installing the latest patches and maintenance work to prevent potential issues before they have a chance to impact your business.

Transparent Reporting

We provide clear, open and accessible reports to keep you up to date with everything that’s going on in your IT estate, so you’ll never be left in the dark.

vCIO Standard

With Resolution IT, you get a dedicated team including a technical lead and account manager, regular performance review meetings and an annual IT budget and roadmap review.

How we performed in July

Our KPIs keep us on track

Customer satisfaction

SLAs met

First contact resolution

End-devices supported

Microsoft 365 licenses

Why work with us?

01

Unrivalled customer service

Our service level agreements keep us at the top of our game, striving for complete client satisfaction. We work hard to improve our service at every opportunity, welcoming regular feedback from our clients.
02

Continuous improvement

Our service offering is always evolving to best suit the needs of our clients. Technology never stands still, and neither do we.
03

World's best partners

We are partnered with world-class hardware and software providers that we know and trust, so you will reap the benefits of solutions that sit at the cutting-edge of technology.
04

Your strategic partner

We work alongside you to drive your business forward, utilising technology solutions that position you ahead of the competition and enable you to keep up with the fast pace of the industry.
05

World-class industry experience

Our professionals hold a collective 80 qualifications and counting. We invest heavily in training to ensure our team is at the top of their game and able to provide the best knowledge and support to our clients.
06

Award-winning

For six consecutive years, we've been awarded a spot on the tech industry’s most prestigious list of managed service providers worldwide, the MSP 501.

Our Awards & Accreditations

IT doesn't have to be this way

Are you settling for less than the best IT support?

The speed of technological change can be daunting – that’s why it’s vital for every organisation to have an IT infrastructure in place that’s ahead of the digital curve.

An effective MSP partnership can bring out the best in your employees and your organisation by improving workplace culture and boosting productivity so you can focus on driving your business forward. If you’re not convinced that your current technical infrastructure is measuring up, here are a few questions to consider before making the switch.

Career opportunities

If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.

Ready to begin a partnership with us?

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